Purchasing PDF Print E-mail
User Rating: / 12
PoorBest 
Common questions about plant purchases.

Can I purcahse plants online?

Unfortunately, we do not sell any plants online. We are a Garden Centre focused on growing the complexities of shipping plants to ensure their proper heath would simply distract us from growing the plants as best as we can.

What are your store hours?

Our store hours vary through the year. We are only closed for two weeks following New Year's and are open again daily starting mid-January. Please call us to determine current store hours. The following is a general idea of our hours through the year:

Winter
(Mid-January to February) 
Daily 10am to 4pm 

Late Winter
(March and April)

Monday to Saturday 8am to 6pm
Sundays 9am to 6pm

Late Spring & Summer
(May thru August)
Monday to Wednesday 8am to 6pm
Thursday and Friday 8pm to 8pm
Saturday 8am to 6pm
Sunday 9am to 6pm
Fall & Winter
(September thru December)
Weekdays 8am to 6pm
Saturdays 8am to 6pm
Sundays 9am to 6pm
Holidays
(Garden Centre, except
Christmas & New Years)
 9am to 6pm
Strawberry Field7am to Dark (8pm)
Weather Permitting
Raspberry Field7am to 2pm
Closed afternoons
Weather Permitting
Tomatoes & Beans
Weekends only 7am to 4pm

Where can I purchase your plants?

Our plants are only available at our store. We have chosen not to sell and plants or produce through any other outlet, including farmers markets. We have a great diversity of plants and produce available through the year and do our best to maintain our current sites as best as possible. We don't want to stretch ourselves too thin by adding other locations or outlets.

Where can I get a pricelist or catalog?

We don't have pricelists or catalogues available. Since the pricing and availability of plants can fluctuate considerably, it would be too difficult to maintain an accurate pricelist or catalog.

For plant informaiton, visit our Plantapedia project. 

Do you have a wholesale pricelist?

In general, we do not wholesale plants. In the fall we offer Pumpkins available at a wholesale rate for charities and fundraising events. We also offer our winter Poinsettias for fundraising purposes. Poinsettias are also available to select florists, upon our approval. Our plants do not get sold to large chain stores or other Garden Centres.

How come you don't have much plant information or pictures online?

Unfortunately many plant pictures carry copyrights and often people do not want us to use their images on our site. In order to help get more information and images, Plantapedia was formed as a non-profit project. As such, many large growers are getting onboard helping to fill Plantapedia with useful information and some are also donating their images to our cause. Plantapedia will continue to grow and more pictures will be added over time.

What is the warranty on your plants?

We warranty all our hardy trees and shrubs for one year from the date of purchase. Annuals, indoor plants, annuals, and perennials are only guaranteed to be healthy at the time of purcahse but do not carry and additional warranty. Marginally hardy plants and roses are guaranteed until October 15th of the calendar year they were purchased in. All marginally hardy plants state "Fall Warranty" on their tags and on the recipt.

Our warranty is based on dollar-value. Though prices can fluctuate, a dollar-value warranty remains in effect even on sale plants. Also, if a plant does die and you find it was not what you are looking for, you may select any replacement product rather than being tied to a specific plant. Reciepts are required for all warranty claims, so be sure to hang on to them.

For full details on our warranty, please speak with our sales staff.

You do deliver and install plants?

We offer both delivery and installation services. Installation prices are based on the size of the plant. Delivery is based on postal codes and is a single fixed price regardless of the size or quantity of plants being delivered. Our deliveries are regionalized based on postal codes and we do not deliver on weekends. Installations are booked by our installation crew based on their workloads. Unfortunately, we cannot guarantee delivery or intallation times, only dates.

 

 
 

Polls

Would you visit a Botanical Garden in Richmond or Ottawa?